This year’s BMF ‘All Industry Conference’ in Portugal on 21st to 23rd June 2013 was widely acclaimed as the industry’s best ever conference with our very own David Kilburn addressing the audience with a speech on how our staff makes the company so successful.
The three day event, held at the Tivoli Marinotel in Vilamoura in Portugal, brought together merchants and suppliers from across our industry included guest speeches from the Rt. Hon. Michael Portillo and well-known industry figures, Peter Hindle MBE of Saint Gobain and Andy Williamson of IKO.
David also spoke about the importance of providing outstanding customer service which he believes “sets MKM apart from some of the competition” a dding “customers like consistency and seeing cheerful smiles and familiar faces when they come in.” He also described MKM’s business as a powerful, united army of entrepreneurs fighting for a common cause, and concluded by quoting our Malton Branch Director, Peter Russell who, when asked about running an MKM branch, said: “It’s great to be given the independence to run your own branch. The harder you work, the greater the rewards for the whole team.”