Congratulations to MKM Building Supplies Hull, who have been awarded Branch of the Year 2017 at an annual meeting of all MKM senior staff and branch directors across our growing network of branches.
The trophy, which has been passed along from last year’s winners, MKM Macclesfield, went to Hull branch for a number of deciding factors.
Judges felt Hull deserved the award due to the significant sales increase this year, alongside a key focus of recruitment and retention of customers, as well as a passion for delivering a best in class customer service. They have invested in people through product knowledge and personal development training, which has in turn boosted sales and profit.
No small problem should ever stand in the way of building long term customer relationships, reinforced by the branch motto of “always have a plan B”.
Keith Eames, Branch Director at Hull branch said “Our plan for this year was very simple; continue to focus on our customers, look after our loyal, hardworking staff and concentrate on improving 100 things by 1%, not 1 thing by 100%”
MKM Lincoln were named ‘Most Improved’, due to their introduction of a strong roofing offer. They have built on a record year in 2016, with the recruitment of additional product specialists and investment in stock, which has lead to a sales increase of 19%.