For Gavin Davidson and Ali Hastie, the Branch Directors at MKM’s new Peterhead site, the opportunity to open up their own branch and do things their way, having worked together in the merchant sector for nearly 20 years already, was too good an opportunity to turn down.
“Ali and I go way back and have developed an excellent relationship and friendship over the last 19 years,” says Gavin Davidson. “Having worked in the sector for decades, when we were approached by MKM about the prospect of opening our own branch in our local area, we grasped it with both hands!”
Gavin and Ali’s goal for MKM Peterhead, the new state-of-the-art builder’s merchant conveniently located on a 2-acre site on the outskirts of the town in the North-East corner of Scotland, is pretty simple and straightforward.
“We want to become known for providing exceptional customer service, the best in the area,” continued Gavin.
“We want our customers to trust our word and rely on us for providing the products and services that enable them to do their work with confidence. Our aim is to do this in a family-friendly environment that allows people to thrive, both in terms of our employees and the role we play in helping our customers.”
“We’ve both worked in the past for very process and protocol driven businesses that don’t allow for decisions to be made that benefit our customers on a local level. MKM understand that the merchant sector is all about people and give us the autonomy and opportunity to run our branch as we see fit, utilising our local expert knowledge.”
It’s these customer service values and the opportunity to join MKM and become his own boss that attracted Ali Hastie to the business too.
“This is such a huge opportunity for both myself and Gavin,” said Ali. “We are Peterhead locals born and bred, we understand the local market and the trade in this area. Being an independent means we have the ability to make informed decisions that will benefit our customers. This, coupled with the backing of the MKM brand and central support, gives us a cracking opportunity to do something special here in Peterhead.
“Lots of blood, sweat and tears have gone into creating this fantastic facility and I’d like to take the opportunity to thank all of our staff for their hard work and commitment to getting us to this point. But the fun really starts now, there is such a buzz in the local area, we are delighted we’ve opened our doors and are looking forward to providing the best possible service to the trade and general public in Peterhead and the wider area.”
Outside of work, Gavin, who is soon to be a grandad for the first time, is an avid Aberdeen FC fan and keen golfer, with a handicap of 11. He also supports his local junior football team – Longside FC. Ali loves running when he’s not running around the branch, as well as supporting his beloved Celtic FC, which provides plenty of banter for the customers when the results don’t go Ali’s way!